Here are some frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@1stresponderscentral.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the US.  Sometimes, your items might be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. It will usually take 5-23 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. Each product shows an expected shipping time. (2-3 days fulfillment in most cases plus actual shipping time). We charge a flat shipping rate of $4.99. If your product total is over $50.00, shipping is FREE.

Q. How long will it take to receive a tracking number?

A. It will take usually between 2-3 business days.

Q. What countries can I order from?

A. Currently, we are only shipping within the USA and to Canada

Q. What shipping carriers do you use?

A. Our standard shipping uses DHL or USPS.  

Q. Where is you company located?

A. Our main office is located in New Jersey, USA.

Q. Which currency will I be charged in?

A. We process all orders in USD. 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.
     Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@1stresponderscentral.com 

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also PayPal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely be sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We are very strict with this policy. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. And you can opt out at any time.